How can I remove a member from a shared folder and delete their folders/files from their computer?

[arktis]

Hi all, I want to remove a member from Dropbox and ensure the files are deleted from their computer, but there is no option to "Let XXX keep a copy of this shared folder". How can I be sure that the unshared folder is removed from the user's hard drive? Thank you. 

[Jay]

Hi @arktis, thanks for contacting us.

When following these steps, are you not seeing the option on the Dropbox site or the desktop app for leaving a copy of the shared folder.

This will help me to assist further!

[arktis]

Hi, I am doing it on dropbox.com and don't see the option of allowing the member to keep a copy. Here's the screenshot:

[Nancy]

Hey @arktis, sorry for jumping in. Just to clarify, is the option missing on another browser/incognito mode?

[arktis]

Yes, it is missing both on another browser and also in incognito mode.

[Jay]

Are you using the Dropbox site in the dark mode theme?

What plan are you and the other user on at this moment?

[arktis]

Hi, I am not using the dark mode them. I am on a family plan; the other user was on the same family plan but has already been removed.

[Jay]

Thanks for the update, could you contact the support team directly for them to investigate this matter in more detail on their end?

[arktis]

Got it, thank you.