We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Rudhvi09
9 months agoNew member | Level 2
How can I download files from a shared link that no longer works?
Hi,
I have a dropbox link that was sent to me in 2015 by my wedding photographer and at the time I saved the photos from it on a HD but its corrupted now. I still have the original link but I g...
- 9 months ago
Hi Rudhvi09, thanks for contacting us.
This message means that the shared link no longer exists, either because the link itself was deleted, or the folder it was referencing was deleted.
The only option at this stage, which you mentioned isn't possible, is to contact the creator of the shared link to see if they still have a copy of the files.
Do you know if someone else also downloaded the files from that shared link back in the day? It's possible that they would have a copy.
Jay
9 months agoDropbox Staff
Hi Rudhvi09, thanks for contacting us.
This message means that the shared link no longer exists, either because the link itself was deleted, or the folder it was referencing was deleted.
The only option at this stage, which you mentioned isn't possible, is to contact the creator of the shared link to see if they still have a copy of the files.
Do you know if someone else also downloaded the files from that shared link back in the day? It's possible that they would have a copy.
- Rudhvi099 months agoNew member | Level 2Thanks, Jay. Appreciate your quick response. I am not sure if anyone else had downloaded from the link.
I think the last resort for me is to try and retrieve the pictures from the corrupted hard drive.- Jay9 months agoDropbox Staff
Yes, there is free software on the internet that can help to recover some data from a corrupted drive, so hopefully they will give you a better chance to get those photos back.
I'm sorry I can't be more helpful on this matter.
- aharry8 months agoNew member | Level 2
Thank you.
It was an old link. I won't waste my time trying to retrieve
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!