cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We are making some updates so the Community might be down for a few hours on Monday the 11th of November. Apologies for the inconvenience and thank you for your patience. You can find out more here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: How can I download files from a shared link that no longer works?

How can I download files from a shared link that no longer works?

Rudhvi09
New member | Level 2

Hi,

 

I have a dropbox link that was sent to me in 2015 by my wedding photographer and at the time I saved the photos from it on a HD but its corrupted now. I still have the original link but I get an error when I click on it (Attached error image).

 

Screenshot 2024-02-15 095054.png

 

Is there a way to retrieve those pictures? ( The photographing company no longer exists so no option to ask them)

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff

Hi @Rudhvi09, thanks for contacting us.

 

This message means that the shared link no longer exists, either because the link itself was deleted, or the folder it was referencing was deleted.

 

The only option at this stage, which you mentioned isn't possible, is to contact the creator of the shared link to see if they still have a copy of the files. 

 

Do you know if someone else also downloaded the files from that shared link back in the day? It's possible that they would have a copy.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

4 Replies 4

Jay
Dropbox Staff

Hi @Rudhvi09, thanks for contacting us.

 

This message means that the shared link no longer exists, either because the link itself was deleted, or the folder it was referencing was deleted.

 

The only option at this stage, which you mentioned isn't possible, is to contact the creator of the shared link to see if they still have a copy of the files. 

 

Do you know if someone else also downloaded the files from that shared link back in the day? It's possible that they would have a copy.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Rudhvi09
New member | Level 2
Thanks, Jay. Appreciate your quick response. I am not sure if anyone else had downloaded from the link.

I think the last resort for me is to try and retrieve the pictures from the corrupted hard drive.

Jay
Dropbox Staff

Yes, there is free software on the internet that can help to recover some data from a corrupted drive, so hopefully they will give you a better chance to get those photos back.

 

I'm sorry I can't be more helpful on this matter.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

aharry
New member | Level 2

Thank you.

It was an old link. I won't waste my time trying to retrieve

Need more support?