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Forum Discussion

vp5's avatar
vp5
Explorer | Level 3
2 years ago

Folders appearing on dropbox app but files are missing.

Hi,   I have folders and files being shared with me but on my drop box app only the folders appear.   Syncing is up to date, in selective sync all available folders are selected (no option fo...
Desktop
Share
Sync
vp5's avatar
vp5
Explorer | Level 3
Nope.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Can you also let me know what kind of device you're using? Is it a Windows or a Mac one? and which OS version?

  • vp5's avatar
    vp5
    Explorer | Level 3
    2 years ago
    Windows 11
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi from me as well, vp5! 

       

      If you create a file on your desktop app, and then visit https://www.dropbox.com/home, are you able to see it there?

       

      Are you logged in to the same Dropbox account both on the website, and the desktop app?

      • vp5's avatar
        vp5
        Explorer | Level 3
        2 years ago

        Hi, 

         

        Not able to see the folder but I am logged into the same account.  

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