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Forum Discussion
Finalizing taking forever
Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going...
Thank you, actually, I did switch from Firefox to Safari and that worked...
Megan
Dropbox Staff
Dropbox StaffHi anajand, sorry to hear you're having trouble with this!
In order for us to be able to identify if this is a browser specific issue, we would need to check if the same behavior is present on another browser. If you could give it a go, just to exclude that as a possibility, that'd be great.
You can also try to upload the file using an incognito tab on Chrome, and clearing your browser's cache would also help. Does that happen with this specific file only?
Keep me posted!
Firefox works! Here is what I have done:
- tried the upload with an older version of Chrome: FAILED
- updated Chrome to the latest version and tried again: FAILED
- used the Incognito mode in Chrome and tried again: FAILED
- emptied the cache in Chrome and tried again: FAILED
- installed and tried with the latest version of Firefox: WORKED!!!!
How come it is working with Firefox and not with Chrome? Do your developers have any idea? I am not going to use one browser for Dropbox, another one to access my bank account, another one to buy things on Amazon, another one for ChatGPT, another one to access Github, etc.!!!
Your developers should investigate why a basic = fundamental feature of Dropbox is not working with Chrome, and as suggested by another community member, instrument the code or do something else to figure out the root cause and fix it once for all.
Thanks
