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Fred1981's avatar
Fred1981
New member | Level 2
2 years ago

Files are only visible online, and won't sync down to my computer

Hi,    I have selected a folder to be synced offline. I can see the folder on my local computer, but i cannot see documents in the folder. Online in dropbox the documents are visible in the selec...
Desktop
desktop app
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Fred1981, thanks for bringing this to our attention.

 

Do the files have any incompatible characters in the filenames? Have you tried renaming the files?

 

Symbols like | and : cannot be read by Windows machines, so the Dropbox desktop application won't attempt to sync any files or folders with them in it.

 

This will help me to assist further!

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