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anram's avatar
anram
Explorer | Level 3
2 years ago

Placeholders not visible on PC

I have several online only folders, but placeholders for the folders do not show up on my laptop PC running windows 10. On a second PC connected to the same Dropbox the placeholders for online files are visible. Can anybody suggest why I cannot see placeholders on my laptop?

Desktop
  • Rich's avatar
    Rich
    2 years ago
    anram wrote:

    I have enabled selective sync, an example is as below:

     However on my PC I only see 

    This would be the expected behavior for Selective Sync. The Selective Sync feature is used to remove the local copy of a folder from your computer. It doesn't leave a place holder behind like marking a file or folder as Online-only would.

     

    If you want local placeholders for your folders, go back into Selective Sync and check the folders so they sync back to your computer. They *should* come back as Online-only which would be a placeholder. If they fully sync back to your computer (green check mark), just right-click one or more folders and select Make online-only.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi anram, thanks for bringing this to our attention.

     

    Have you enabled selective sync for those folders, so they're not appearing on your machine?

     

    This will help me to assist further!

    • anram's avatar
      anram
      Explorer | Level 3
      2 years ago

      Hi Jay,

      Thank you for the response, I have enabled selective sync, an example is as below:

       However on my PC I only see 

       It is interesting that _My Paper doc appears as a placeholder, but my folder names do not

      Any thoughts

      Thanks

      Andrew

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshots, anram, they're really helpful!

         

        Can you let us know what the sync status and version of the Dropbox app on your computer is?

         

        You can hover over your Dropbox icon, to see this info.

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