I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a folder. I get the error message: "That file name won't work because it includes invalid characters or it's too long. Please try a different name". I have tried multiples of different names and it still will not work. I find it odd that this is only an issue from the iPad and that I have saved an identical length name 20 minutes before this issue from the iPad. There is no issue uploading the excel sheet into the same folder with the same name from my Mac.

Hey psachse60, welcome to the Dropbox Community & thanks for posting here on the matter! You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info: Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable. Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing? Thanks again & once we have this info, I’ll do my best to analyze the case with you!

Excel on Ipad Won't Save to Dropbox | The Dropbox Community

radicalj
New member | Level 2
8 years ago
This is a big problem!

But I found a solution that works for me. Turns out if the folder is shared it now gives that error. I created a new folder that is not shared and I am able to save the files to that folder.

This is not a good solution for most of you but it worked for me.

Radical J
- RAM3
  New member | Level 2
  7 years ago
  Same findings based on what you said—move it out of a shared folder—problem disappears.
  - Jane
    Dropbox Staff
    7 years ago
    Hey all, I’ve made sure to merge some different discussions mentioning issues with the Microsoft Office application, as it may need further investigation & we may need to follow-up more closely.
    
    If you’re sill experiencing any discrepancies with these two apps, please log a ticket with our team on our Official Support channel, so that you work with a colleague on a specific example: https://www.dropbox.com/support?ref=dropboxsupport & narrow down the possible causes.
    
    Once you write us, please include your ticket ID in your next post here, so that I look it up internally and make sure that a colleague gets on it as soon as possible.
    
    Thanks in advance & I'm looking forward to hearing back from you on this discussion!
Allin1
Explorer | Level 3
8 years ago
Mine has just started doing this now. Im getting the same msg as you.
My folder is shared and other ipad is having the same dramas. I cant work out how to fix it
AirPirate
Explorer | Level 4
8 years ago
Same issue. No problems saving from PC (Windows 7). Only problem is from iPads (at least three) using Excel App running ios11 and also ios10. No previous issues using the same file for the last two months. The file path does not exceed 260 characters.
Gap8784
Explorer | Level 3
8 years ago
Snap same issues, I am using iPad Pro, only started last couple of days.

Does anyone have any ideas?

Kreos wrote:
I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a folder. I get the error message: "That file name won't work because it includes invalid characters or it's too long. Please try a different name". I have tried multiples of different names and it still will not work. I find it odd that this is only an issue from the iPad and that I have saved an identical length name 20 minutes before this issue from the iPad. There is no issue uploading the excel sheet into the same folder with the same name from my Mac.
Allin1
Explorer | Level 3
8 years ago
I've been on the live chat with drop box. Other files are saving ok. There saying it's excel. Live chatted office excel they were useless. I can save to drop box via pc and my phone but not iPad :s
- Mark
  Super User II
  8 years ago
  Are you getting any errors etc.?
  
  Unfortunately Dropbox is correct. The issue with saving the files is the responsibility of Excel
  - Allin1
    Explorer | Level 3
    8 years ago
    Hi Mark. This is the error were getting
    
    That file name won't work because it includes invalid characters or it's too long. Please try a different name"
    
    I've been using the iPad for over a year with no issues saving files until yesterday
Ross_S
Dropbox Staff
8 years ago
Hi there,

Thanks for reporting this, you are not alone. We're already investigating this at our end. If you have a support ticket lodged we'll update you on it as soon as we release a fix.

Many apologies for the inconvenience and thanks for reporting!
- Twodomers
  New member | Level 2
  7 years ago
  It appears this issues still has not been resolved. I can open an excel file in my Dropbox but once I am working on it, it will not upload the modified version. I can also save a duplicate or new file to Dropbox from excel on my ipad but once I make modifications it will not upload the changes. I have started using one drive and it seems to work a lot better. I use Dropbox for most of my files, but your not leaving me much choice. Please address.