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Kreos's avatar
Kreos
Explorer | Level 3
8 years ago

Excel on Ipad Won't Save to Dropbox

I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a fold...
Mobile
Sync
Third Party Integrations
  • Jane's avatar
    Jane
    7 years ago
    Hey psachse60, welcome to the Dropbox Community & thanks for posting here on the matter! 
     
    You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info: 
     
    •  Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable. 
    • Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing? 
     
    Thanks again & once we have this info, I’ll do my best to analyze the case with you! 
Ross_S's avatar
Ross_S
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi there,

 

Thanks for reporting this, you are not alone. We're already investigating this at our end. If you have a support ticket lodged we'll update you on it as soon as we release a fix.

 

Many apologies for the inconvenience and thanks for reporting!

  • Twodomers's avatar
    Twodomers
    New member | Level 2
    7 years ago

    It appears this issues still has not been resolved.  I can open an excel file in my Dropbox but once I am working on it, it will not upload the modified version.  I can also save a duplicate or new file to Dropbox from excel on my ipad but once I make modifications it will not upload the changes.  I have started using one drive and it seems to work a lot better.   I use Dropbox for most of my files, but your not leaving me much choice.  Please address.

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