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Kreos's avatar
Kreos
Explorer | Level 3
8 years ago

Excel on Ipad Won't Save to Dropbox

I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a fold...
Mobile
sync
Third Party Integrations
  • Jane's avatar
    Jane
    7 years ago
    Hey psachse60, welcome to the Dropbox Community & thanks for posting here on the matter! 
     
    You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info: 
     
    •  Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable. 
    • Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing? 
     
    Thanks again & once we have this info, I’ll do my best to analyze the case with you! 
Gap8784's avatar
Gap8784
Explorer | Level 3
8 years ago

Snap same issues, I am using iPad Pro, only started last couple of days.

 

Does anyone have any ideas?

 

Kreos wrote:

I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a folder. I get the error message: "That file name won't work because it includes invalid characters or it's too long. Please try a different name". I have tried multiples of different names and it still will not work. I find it odd that this is only an issue from the iPad and that I have saved an identical length name 20 minutes before this issue from the iPad. There is no issue uploading the excel sheet into the same folder with the same name from my Mac.

 

 

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