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Forum Discussion
Kreos
8 years agoExplorer | Level 3
Excel on Ipad Won't Save to Dropbox
I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a fold...
- 7 years agoYou may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info:
- Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable.
- Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing?
Thanks again & once we have this info, I’ll do my best to analyze the case with you!
psachse60
New member | Level 2
This fails 100% of the time. The issue seems to be only with MS Office and only when you are modifying an exsiting file in Dropbox. I have even seen cases of where the file will have an updated modified date, but the internal contents were unchanged. Essentially, you have to rename the file every time you save it.
Jane
7 years agoDropbox Staff
You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info:
- Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable.
- Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing?
Thanks again & once we have this info, I’ll do my best to analyze the case with you!
- annietran5 years agoExplorer | Level 3
I'm had the same issue with saving Word docs to Dropbox on my iPad Pro. When I tried to save the document from Word and select the Dropbox destination, the error message states "Can't Upload - you entered a name that won't work. Please avoid characters such as \ / : * ? " < > |". I am not entering any of these symbols. The file would save but the word doc would be empty. I tried this 5 times with different names.
How I solved it was by taking out the capital "I" (i) in the file name - as it looks the same as the other symbol.
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