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Nepxh04's avatar
Nepxh04
New member | Level 2
4 years ago

'Empty files cannot be uploaded'

I have recently set up a basic account to try Dropbox out. I have successfully managed to upload some videos and photos from my iphone to my dropbox account. I have hardly used any of the allowance I...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi DBurns, if you're getting this message, it means the file is usually 0 bytes, meaning it contains literally no data on it.

This is why it can't be uploaded to the site. Whatever file you were trying to upload was only uploading a 0 byte file. Are you certain that the file can be viewed normally on your computer?
Garren's avatar
Garren
Explorer | Level 4
3 years ago

Jay Thanks for the feedback on the other member's queries.

I have a similar issue however my documents have data on them so why would Dropbox read them as 0 bytes?

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Garren, hope you don’t mind me reaching out. 

     

    Can you send me a screenshot of the error message you mention? 

     

    Also, which platform are you getting this error on (website or mobile/desktop app)?

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