Dropbox sharing not visible on Finder nor the green synced icons on Sonoma for Mac

[lloydschroeder]

Help please! I can not for the life of me get the sync icons back, nor the right-click Dropbox options that I used to have last week. I have deleted, re-installed, reset and tried numerous other things. Can I send a log? How do I even do this?

Thanks in advance!

[Nancy]

Hey @lloydschroeder! Thanks for posting this here. 

Is the small Dropbox icon currently showing in your menu bar (close to your clock settings)? If yes, please share with me the app version of your Dropbox app, as well as your OS version, by hovering over it.

Other than that, I’d like you to follow these steps to relaunch your Finder.

Let me know, if that seems to help.

[lloydschroeder]

Thanks Nancy, the problem is that link your shared is no longer accurate - its not called System preferences, there is no Extensions to click on - you have to type it in to search and find it nested underneath something else. 

I think the issue is that Dropbox is not even coming up as an option to check/uncheck.

OS Sonoma 14.1.1 (23B81)

Dropbox V 186.4.6207

I've also forced quit on finder many times and the situation is all the same.

See my screenshots here.

[Walter]

Hey @lloydschroeder - sorry to jump in here, but could you try the updating to the latest version of the app and let us know how it goes?

Also, could you let us know your Dropbox folder's location as per the sync tab in the app's preferences? 

Did you grant Dropbox full disk access as well? 

[lloydschroeder]

I actually don't know why I quoted that version of Dropbox - not sure where I got it from, but it is indeed version 187.4.5691.

I went to Full Disk Access and switched it on alongside Dropbox - it was switched off originally. Reset Dropbox and then force quit the finder. Still have the same issues as originally. 

The folder location is cloudstorage

Thanks 

[Megan]

Hi @lloydschroeder, can you clarify the app's syncing status, and also send me a screenshot of your files as shown inside your Dropbox folder, please? 

[lloydschroeder]

Hi
Everything is syncing fine and if I click on the icon at the top of the screen and then find the file i can share the link this way, but it no longer appears in the right-click finder menu. See attached. 

[Megan]

Hi @lloydschroeder, can I send you an email, in order for us to have a closer look into this? 

[lloydschroeder]

Sure, please do.

Thanks!

[Nancy]

Hey @lloydschroeder! I was about to log a ticket for you, but I can see you already have one opened with our support team already. Please keep checking the same email thread, as our agent will reply back to you in the same email thread.