We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

lloydschroeder's avatar
lloydschroeder
Explorer | Level 4
12 months ago

Dropbox sharing not visible on Finder nor the green synced icons on Sonoma for Mac

Help please! I can not for the life of me get the sync icons back, nor the right-click Dropbox options that I used to have last week. I have deleted, re-installed, reset and tried numerous other things. Can I send a log? How do I even do this?

 

Thanks in advance!

Desktop
desktop app
Mac OS
Sync and upload
Syncing
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey lloydschroeder! Thanks for posting this here. 

     

    Is the small Dropbox icon currently showing in your menu bar (close to your clock settings)? If yes, please share with me the app version of your Dropbox app, as well as your OS version, by hovering over it.

     

    Other than that, I’d like you to follow these steps to relaunch your Finder.

     

    Let me know, if that seems to help.

    • lloydschroeder's avatar
      lloydschroeder
      Explorer | Level 4
      12 months ago

      Thanks Nancy, the problem is that link your shared is no longer accurate - its not called System preferences, there is no Extensions to click on - you have to type it in to search and find it nested underneath something else. 

      I think the issue is that Dropbox is not even coming up as an option to check/uncheck.

      OS Sonoma 14.1.1 (23B81)

      Dropbox V 186.4.6207

       

      I've also forced quit on finder many times and the situation is all the same.

       

      See my screenshots here.



About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!