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lloydschroeder's avatar
lloydschroeder
Explorer | Level 4
12 months ago

Dropbox sharing not visible on Finder nor the green synced icons on Sonoma for Mac

Help please! I can not for the life of me get the sync icons back, nor the right-click Dropbox options that I used to have last week. I have deleted, re-installed, reset and tried numerous other thin...
Desktop
Mac
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey lloydschroeder! Thanks for posting this here. 

 

Is the small Dropbox icon currently showing in your menu bar (close to your clock settings)? If yes, please share with me the app version of your Dropbox app, as well as your OS version, by hovering over it.

 

Other than that, I’d like you to follow these steps to relaunch your Finder.

 

Let me know, if that seems to help.

lloydschroeder's avatar
lloydschroeder
Explorer | Level 4
12 months ago

Thanks Nancy, the problem is that link your shared is no longer accurate - its not called System preferences, there is no Extensions to click on - you have to type it in to search and find it nested underneath something else. 

I think the issue is that Dropbox is not even coming up as an option to check/uncheck.

OS Sonoma 14.1.1 (23B81)

Dropbox V 186.4.6207

 

I've also forced quit on finder many times and the situation is all the same.

 

See my screenshots here.



    • lloydschroeder's avatar
      lloydschroeder
      Explorer | Level 4
      12 months ago

      I actually don't know why I quoted that version of Dropbox - not sure where I got it from, but it is indeed version 187.4.5691.

      I went to Full Disk Access and switched it on alongside Dropbox - it was switched off originally. Reset Dropbox and then force quit the finder. Still have the same issues as originally. 

      The folder location is cloudstorage

       

      Thanks 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi lloydschroeder, can you clarify the app's syncing status, and also send me a screenshot of your files as shown inside your Dropbox folder, please? 

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