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AnimalNikki89's avatar
AnimalNikki89
Explorer | Level 3
12 months ago

Dropbox on pc stopped syncing

My Dropbox on pc has stopped syncing over 24 hours ago.
However when I use it on my phone then website any changes show there, but not in the pc app. The Dropbox icon isn’t in the tray any more, and I have over 1000 images on my pc in Dropbox that haven’t been uploaded, I really don’t want to uninstall Dropbox and risk losing all the files.
I definitely have enough storage

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi AnimalNikki89, thanks for bringing this to our attention.

     

    If the Dropbox icon isn't in the system tray, then it means that either it's hidden behind the arrow, or it's not running at all. 

     

    Could you try running the app to see if this helps to sync the files?

     

    Keep me updated with any progress!

    • AnimalNikki89's avatar
      AnimalNikki89
      Explorer | Level 3
      There’s no arrow for it to hide behind. I have opened and closed the app several times today and it is not syncing anything.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Could you attach a screenshot showing the system tray?

         

        Have you tried reinstalling the app, without uninstalling it first, by using this link?

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