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Forum Discussion

armin_alimardani's avatar
armin_alimardani
Explorer | Level 4
2 years ago

Dropbox files now take up double space on my Mac

Hi there! So today, just out of nowhere, I noticed all my Dropbox files have gone online-only. So I click on the clouds with the arrow down to download them to my MacBook. However, I noticed that a...
Desktop
desktop app
Mac
Sync
azodl's avatar
azodl
Helpful | Level 5

It seems odd that this support question is taking so long. To answer the question you asked the OP, yes, I have that checked in DB.

 

Should I open a new question to get any kind of information/answers on what I'm supposed to do with the seemingly 100+ gigs of files that suddenly showed a cloud icon next to them even though I know I had them on my computer and were offline (not online only)? That's a lot of bandwidth to redownload them all and I need to know that it's not going to take up double the space suddenly...because I never deleted those files to begin with. Why won't you answer any of the other questions being asked about the green checkmarks, establishing which files are actually on the hard drive, etc?

 

Have you watched the videos posted earlier in the thread?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi azodl, thanks for the info. I'd recommend contacting the support team for further assistance on this matter for them to investigate further.

  • rumbers's avatar
    rumbers
    New member | Level 2
    2 years ago

    I suspect like many, I will be cancelling my Dropbox account as soon as I've located my files which Dropbox has mysteriously made 'online only'.  

    I'm having a nightmare with the latest Dropbox update.  Offline vs online files seem to be completely random - you go into a folder, and some are downloaded, some aren't, some have the green tick, some have the green tick AND a download icon, and even clicking the download icon doesn't work - the taskbar notification says that all my files are up to date and nothing is syncing. Absolute disaster. I'm trying to recover my files and then I'm cancelling my Dropbox subscription.  

    Tried logging out, reinstalling, selecting 'make available offline' on the main Dropbox icon, you name it.  What a mess.  

     

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