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ciara's avatar
ciara
Helpful | Level 6
11 months ago

Dropbox app tries to sync files that are no longer there

i had 2 files in my dropbox most of the summer - in a folder that was synced.   I moved the file back to my local server after i came back from vacation. those two files are working fine from their location for edits etc.   however dropbox keeps insisting it wants to 'sync' the moved files.  rather than acknowleding that they are no longer 'there' to sync.. its 'followed' their trail and trying to sync them from my Nas.   ??  

I tried checking preferences -- no nas folders are there to sync.  i checked the files on the error - only option is to 'view files' which just shows me they are in their correct location on the nas.   

i have rebooted my mac -- and b4 that restarted drop box app.  nada

 

any ideas how i can it to 'let go' of theses two files??

 

thanks in advance

ciara

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting this here, ciara

     

    Can you let me know the current syncing status, and app version of your Dropbox app? 

     

    If you go to www.dropbox.com, can you see these files there, or have they been successfully removed from your account? 

     

    Keep me posted.

    • ciara's avatar
      ciara
      Helpful | Level 6

      it syncs all but those two - so i have an ! on it.  

      v 189.4.8395

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi ciara, are these shortcuts of symlinks to a NAS? Are those two files physically located in the Dropbox folder?

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