Dropbox Not Allowing Online Only Files

[lindsay_8PTS]

Hi—

Our design team is having issues with Dropbox today. All of our files are syncing at once and we are unable to make files "Online-Only".

Is anyone else having this issue, and is there a fix?

Thanks!

Lindsay

[Walter]

Hi @lindsay_8PTS, sorry to hear about this.

Can you please let us know some additional information?

For example, what is the OS of the affected devices and what's the status and version of the Dropbox desktop app installed there as shown in the system tray/menu bar?

Have you rebooted the device(s) since you first noticed this?

Let us know what you find and we'll take it from there, Lindsay. 

[lindsay_8PTS · Accepted solution]

We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

[Walter]

I see, so this was caused by the changes outlined here after all. In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Lindsay. 

See you around the Community and take care!

[gibbonsl]

I am having this problem this week. I have a Dropbox Plus account, and when I click on "Make online only", nothing happens. Help! My hard drive is now full!

[Hannah]

Sorry to see you're having trouble making your files online-only, @gibbonsl.

Do you have a Windows or a Mac computer?

If you haven't already, can you please restart your computer to see if that helps?

[gibbonsl]

Yes, I had restarted my Windows computer to no avail.

I uninstalled dropbox and removed most of the folders from my hard drive. Then I reinstalled and only had a few folders show up locally so my hard drive is no longer full.

BUT when I right click to make a folder "online only", a blue circle swirls for a second and then the folder still is on the hard drive. The folders that were already online only still are, but I can't change any additional folders to online only.

[Megan]

Hi @gibbonsl, sorry to jump in here! 

What is the Windows OS that you have currently installed on your device? Feel free to also let me know the version of the Dropbox app that you're using, along with its syncing status. 

[gibbonsl]

Windows 10 Pro, version 1909, OS build 18363.1556.

Dropbox v158.4.4564, sync is "up to date".

Thank you for your help!

[Megan]

Hi @gibbonsl, amazing job with the added info! 

Can you send me a couple of screenshots of the syncing icons your files have, by any chance? Also, feel free to add a few screenshots of the option you choose in the context menu, in order for me to have a visual of the process you follow. 

Thanks again!