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lindsay_8PTS's avatar
lindsay_8PTS
New member | Level 2
3 years ago

Dropbox Not Allowing Online Only Files

Hi— Our design team is having issues with Dropbox today. All of our files are syncing at once and we are unable to make files "Online-Only".   Is anyone else having this issue, and is there a ...
Desktop
desktop app
Sync and upload
Syncing
  • lindsay_8PTS's avatar
    lindsay_8PTS
    3 years ago

    We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

     

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to see you're having trouble making your files online-only, gibbonsl.

 

Do you have a Windows or a Mac computer?

 

If you haven't already, can you please restart your computer to see if that helps?

gibbonsl's avatar
gibbonsl
Explorer | Level 4
3 years ago

Yes, I had restarted my Windows computer to no avail.

 

I uninstalled dropbox and removed most of the folders from my hard drive. Then I reinstalled and only had a few folders show up locally so my hard drive is no longer full.

 

BUT when I right click to make a folder "online only", a blue circle swirls for a second and then the folder still is on the hard drive. The folders that were already online only still are, but I can't change any additional folders to online only.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi gibbonsl, sorry to jump in here! 

     

    What is the Windows OS that you have currently installed on your device? Feel free to also let me know the version of the Dropbox app that you're using, along with its syncing status. 

    • gibbonsl's avatar
      gibbonsl
      Explorer | Level 4
      3 years ago

      Windows 10 Pro, version 1909, OS build 18363.1556.

       

      Dropbox v158.4.4564, sync is "up to date".

       

      Thank you for your help!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi gibbonsl, amazing job with the added info! 

         

        Can you send me a couple of screenshots of the syncing icons your files have, by any chance? Also, feel free to add a few screenshots of the option you choose in the context menu, in order for me to have a visual of the process you follow. 

         

        Thanks again! 

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