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lindsay_8PTS's avatar
lindsay_8PTS
New member | Level 2
3 years ago

Dropbox Not Allowing Online Only Files

Hi— Our design team is having issues with Dropbox today. All of our files are syncing at once and we are unable to make files "Online-Only".   Is anyone else having this issue, and is there a ...
Desktop
desktop app
Sync and upload
Syncing
  • lindsay_8PTS's avatar
    lindsay_8PTS
    3 years ago

    We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

     

     

lindsay_8PTS's avatar
lindsay_8PTS
New member | Level 2

We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

I see, so this was caused by the changes outlined here after all. In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Lindsay. 

 

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