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Smoo
2 years agoHelpful | Level 6
SharePoint Online migration Dropbox error
I have my Dropbox administrator account connected in my SharePoint admin center and I am unable to scan my files. Upon trying to disconnect my connection, I was led to a broken link (https://www.dropbox.com/team/admin/settings/team_apps) and neither Microsoft or Dropbox support team is able to help. How can I go about scanning my files, I can't see them in my scan. This connection was made a long time ago, and I suspect that it has expired.
This issue was actually resolved by Microsoft, they escalated internally and they managed to remove my tenant's connection and I was able to reconnect. Not sure if Dropbox is able to do the same, but please reach out to your Microsoft support and good luck on this!
Yours sincerely,
SMOO
- MeganDropbox Staff
Hey Smoo, how are you today?
When you say a "broken link" can you let me know more? You also mentioned that you've contacted our Support team. Would you be able to send me your ticket number reference, so I can locate it on our system?
Which method do you use when trying to scan your files? Can you walk me through the steps?
Keep me posted!
- SmooHelpful | Level 6
Hi Megan, please see my reply below, thank you!
Ticket ID: 9722953: TEAMS: Unable to remove connected account from SharePoint
Broken link: https://www.dropbox.com/team/admin/settings/team_apps
Method: Access SharePoint Online Admin Center, under "Migration", we can select 'Dropbox' under 'Get Started'. Next, we can link the Dropbox account to our SharePoint admin center. I have previously linked my Dropbox for Business account 1 year ago and completed the migration exercise, but I need to migrate another team's folders.
Issues I am having with:
1 - being able to scan the new team's documents2 - being able to disconnect and reconnect, as I believe the connection might be 'old'
Hope this helps, thank you!
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