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Forum Discussion

Smoo's avatar
Smoo
Helpful | Level 6
3 years ago

SharePoint Online migration Dropbox error

I have my Dropbox administrator account connected in my SharePoint admin center and I am unable to scan my files. Upon trying to disconnect my connection, I was led to a broken link (https://www.dropbox.com/team/admin/settings/team_apps) and neither Microsoft or Dropbox support team is able to help. How can I go about scanning my files, I can't see them in my scan. This connection was made a long time ago, and I suspect that it has expired.

dropbox business
Microsoft
Microsoft Office
Third Party Integrations
  • Smoo's avatar
    Smoo
    2 years ago

    This issue was actually resolved by Microsoft, they escalated internally and they managed to remove my tenant's connection and I was able to reconnect. Not sure if Dropbox is able to do the same, but please reach out to your Microsoft support and good luck on this!

    Yours sincerely,
    SMOO

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Smoo, how are you today?

     

    When you say a "broken link" can you let me know more? You also mentioned that you've contacted our Support team. Would you be able to send me your ticket number reference, so I can locate it on our system?

     

    Which method do you use when trying to scan your files? Can you walk me through the steps?

     

    Keep me posted!

    • Smoo's avatar
      Smoo
      Helpful | Level 6
      3 years ago

      Hi Megan, please see my reply below, thank you!

      Ticket ID: 9722953: TEAMS: Unable to remove connected account from SharePoint
      Broken link: https://www.dropbox.com/team/admin/settings/team_apps
      Method: Access SharePoint Online Admin Center, under "Migration", we can select 'Dropbox' under 'Get Started'. Next, we can link the Dropbox account to our SharePoint admin center. I have previously linked my Dropbox for Business account 1 year ago and completed the migration exercise, but I need to migrate another team's folders.

      Issues I am having with:
      1 - being able to scan the new team's documents

      2 - being able to disconnect and reconnect, as I believe the connection might be 'old'

      Hope this helps, thank you!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Smoo, this ticket ID is a few years old are you sure this is the correct ticket number? 

         

        Just for clarification, is the team a different Dropbox Business team entirely, or via Sharepoint?

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