We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

wimlibby's avatar
wimlibby
Explorer | Level 4
9 months ago

Dropbox Business - No Option to Share Link from Computer

I have now lost the option to right click on a file in Windows Explorer then select Dropbox> Copy Dropbox link. The only option now showing under the Dropbox submenu is "Send a copy (business)". I us...
Desktop
desktop app
Share
Shared Links
Windows OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey wimlibby, thanks for the added info! 

 

It might sound trivial, but is there a chance that you recently updated your OS? 

 

Also, have you tried restarting your device at all?

wimlibby's avatar
wimlibby
Explorer | Level 4
9 months ago

I have not recently done any OS update, just the standard patch updates.

 

I also rebooted the computer after the two times I uninstalled Dropbox before installing it again.

I wanted to make sure that Dropbox was fully uninstalled.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Gotcha, thanks for letting me know wimlibby!

     

    Have you also checked our Community Manager's troubleshooting steps here? 

    • wimlibby's avatar
      wimlibby
      Explorer | Level 4
      9 months ago

      I tried that step and didn't fix it.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey wimlibby, let's try one more, last thing shall we? 

         

        Our collaborator here, shared some steps on how to resolve that, and these would be the ones I'd share too. Would you mind giving that a go?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!