We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

EverGiron's avatar
EverGiron
Explorer | Level 4
9 months ago

Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may

I have the Dropbox Plus account and I got this notice from Dropbox yesterday:  Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may contain malware....
Dropbox Plus
FAQ
Share
Shared Links
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there @sherberto, welcome to our Community!

 

It's possible that you're experiencing this behavior on your account.

 

Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed?

 

Let me know more!

KS_creative's avatar
KS_creative
Explorer | Level 3
9 months ago

I never received an email from Dropbox. This is very frustrating! How can I get this resolved. I am the only one on my team that is having this issue.  

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey there KS_creative - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally? 

    • KS_creative's avatar
      KS_creative
      Explorer | Level 3
      9 months ago

      sure

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the cooperation KS_creative - you've got :envelope: 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!