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Forum Discussion
Can't find recent photographs and videos on my MacBook Pro
Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro. I get the last three months (Aug/July/June) and nothing more. I need to have constant access to my library of photos but they seemed to have disappeared. All the photos are there on my iPad and Samsung phone but not on my MacBook Pro (2015 version). I have contacted Dropbox but not got any satisfactory response so far. Any suggestions?
- Calvin2DBX
Dropbox Staff
Hi Mary53, thanks for reaching out!
Don't worry, we'll find out why those files aren't showing.
If you could send a screenshot showing the most recent dated items in the list view, and a screenshot of the app sync status that would be great!
Also, maybe if you change the Finder view to show "list", and toggle the file order by date, do the latest files appear?
Let us know what you find!
Dear Alvin
Thank you for responding to my problem. I am UK based, there is a time difference between here and the US, hence the delay in getting back to you – I was fast asleep!
This is my situation.
I am a personal plus dropbox user
I have 2TB of storage. I have used 70.1% of that storage (1.4TB).
I take my videos and photos on my Ipad and Samsung Galaxy phone and immediately upload them to dropbox where they appear very quickly.
I have lots and lots of files and folders on my desktop – most containing many photographs used for illustrative purposes. These take up a lot of memory/storage so I have not synched many desktop files to Dropbox as my photos and videos are already taking up most of the space. I usually have Sync on pause so that my desktop files do not upload to Dropbox.
Up til now my photos and videos have displayed perfectly on Dropbox on my three devices – a MacBook Pro Lap Top, a Samsung Galaxy phone, and my Ipad. The photos and videos go back to 2011. They are still appearing OK on the Ipad dropbox, and on my phone. (Additionally I also have Google Photos and Photos on my Ipad – they store any films or photos taken on the Ipad.)
The problem lies with the MacBook Pro dropbox.
(1) only the last three months of videos and photos are showing.
(2) If I try to open any other photos or videos it says Zero Bytes and will not open. I have not deleted any photos or videos so cannot understand why anything older than 3 months is showing as Zero Bytes.
I will take some photos and download them for you.
- Zero Bytes – worrying! – I cannot open these photos.
(2) Camera Uploads
(3) The dropbox is displaying the last three months worth of photos and movies but strangely recent ones (yesterday) are appearing as 2010 and 2009 – it does not make sense.
(4) Sync Pause
What do I need to do to restore my photos and videos?
Thanks
- Jay
Hi Mary53, the images are too small to see anything on them.
Are you on the newer version of the Dropbox desktop application for Mac OS? Is the Dropbox folder located in the CloudStorage location?
Neither can I find my Videos and Photographs
I will let u know the outcome of any advice I receive from the specialists.
