Camera Upload Not Syncing New Photos on Iphone

[Ashley K.3]

I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos for Dropbox to add to my Camera Upload folder. All my settings are correct on my computer to take the files from my phone and add them to Dropbox, I have enough room in my Dropbox account, I can't seem to figure out why it just hasn't downloaded any new images since March.

Any help would be appreciated!

Thanks, Ashley

[Arnd M.]

Hi Ashley,

Thanks for posting your question on our forum. 
Are you still having the same issues? Could I suggest installing Carousel on your iPhone. This application let's you automatically upload your photos to your Dropbox right after you've taken the photo. For more information on Carousel please take a look at: carousel.dropbox.com

[Debra K.4]

Same issue with no photo uploads since ios 8.4 update on my iphone:-(  "Can't connect to Dropbox".  Already tried to delete and reinstall dropbox app....frustrating I can't find an answer anywhere. I did not like the reviews for Carousel...any other fixes?

[Simon R.27]

Hi All

I have the same issue here also.  Were there any solutions found?

[Simon R.27]

By the way I should add that the photo's are in both the iPhone library and Carousel App on the phone - just not uploaded.

[Megan C.8]

I have the same issue. My photos are not automatically syncing to Dropbox. I tried syncing and it says everything is up-to-date, but it isn't.

[Peter M.72]

Same issue here. I thought Dropbox was automatically uploading my photos. Today I looked carefully and found many many photos on my phone have never been uploaded to my pc. Now I am trying to find out how to do this manually with no luck.

[Simon R.27]

So how do we get a response form Dropbox - is there an official help forum or support ticket request?

[Simon R.27]

And as if by magic I turned backup on and off again (having done so a few times in the past) and its working!

[Megan C.8]

Here is the email I received from Dropbox support:

Thanks for contacting Dropbox! Sorry to hear you're experiencing this issue with your Camera Uploads.

If uploads from the Dropbox app appear stuck or slow, we’d recommend that you first try to reinstall our app, which will cancel the sync and clear the upload queue. When you sign in again, you can once again attempt to upload these files using our Camera Upload feature. Please note that if you have any favorited items, you will have to once again favorite and download any files that you’d previously favorited after reinstalling the app.

You can follow these steps to sign out and reinstall the app:

1. Open the Dropbox app, and select Settings
2. Under the Settings heading, disable the Camera Upload feature
3. Sign out of your Personal Dropbox account
4. Delete the Dropbox app from your device
5. From the App Store, download the latest version of the Dropbox app
6. After Dropbox has finished downloading, open the app and sign back into your Dropbox account

After following these steps, the upload queue will be cleared, and you can turn Camera Upload back on.

If this fails to resolve your issue -

1) You can try Dropbox's Carousel app (free in the App Store), as we've optimized the Camera Upload feature for that app. Automatic Backup from Carousel will still go into the Camera Uploads folder in your Dropbox.

2) You can plug your device into a computer to quickly upload remaining items.

To enable Camera Upload from the desktop client, please follow these steps:

- Make sure you have the most recent version of the desktop client installed. You can download it here: https://dropbox.com/install
- Click the small Dropbox icon in your menu bar/system tray.
- Click the gear in the Notifications pane.
- Select Preferences and click on the “import” tab.
- Check the box that says “Enable camera uploads.” You can set it to upload only photos, or both photos and videos.

Finally, it's important to note that if you're uploading a large queue of items or long videos, you'll likely want to make sure background uploading is enabled.

In order to enable background uploading for the Camera Upload feature, the app needs permission to access your device's location services and does not collect your location information.

With background uploading enabled, the app will automatically resume unfinished uploads when it detects a change to a location that you have previously uploaded to with Camera Upload (Wi-Fi only). If uploading using cellular data is enabled, the app will resume when a significant location change is detected.

This feature is designed to make Camera Upload work more efficiently and uses a low-power option provided by Apple.

In order for the Dropbox mobile app to resume uploads in the background of the device, a change in location must be detected from where the device was previously uploading from using Camera Uploads. The location change is necessary to trigger the Background App Refresh feature to resume the Dropbox mobile app in the background. This change does not need to be as significant when connected to a WiFi network. When using cellular data, the change in location will likely need to be more significant in order to be detected by Location Services.

For more information, please see our Help Center article here:

https://help.dropbox.com/mobile/location-data

I hope this helps! Please let me know if you have any questions.