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Forum Discussion
Camera Uploads Keeps Crashing - Dropbox for iOS
Hi there. I have had camera uploads for years and years. The dropbox app keeps crashing now - and I think it is because of too many photos. I saw this post (https://www.dropboxforum.com/t5/Create-upload-and-share/Force-phone-to-re-upload-all-photos/td-p/635871) but I cannot get my computer to authorize my computer for this (it is set up for default action to import to dropbox). Any help would be greatly appreciated!
Hi dennisgaudenzi, all photos means that is scans your entire camera roll to upload those images, excluded images that were previously uploaded.
New photos will only upload photos from the moment you choose that option, so no older images would upload, only brand new ones from today onwards.
- Hannah
Dropbox Staff
Hey dennisgaudenzi, thanks for bringing this to our attention.
Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache' to see if that helps?
If not, try to uninstall it, restart the device and then reinstall it and let me know how that goes.
Thanks.
- Hi, thanks for the reply.
I tried to clear, app crashes before it finishes.
I did reinstall a month ago trying to fix, I will try again and report back. I have a lot of photos on my phone (about 17,000). Have you see an issue with the app trying to review too many and crashing?
That said, some of my photos are uploading. I know they are not all there, but 1-2 upload before the crash. Then I think some are uploading at other times. It’s very odd.
Thanks.- Walter
Hi there dennisgaudenzi, sorry to jump in here, but did you have the chance to reinstall the app on your iPhone yet?
If you did, do the crashes still occur?
While we're at it, I just checked the mobile app on my Android device and I don't see any lagging or crashes and my file count in the Camera Uploads folder is very close to yours, 16,579 files to be exact.
