Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
For years I was able to see a small preview of the link when sending files via the "share" context menu and then pasting them into Apple Mail. This preview has disappeared for a few days now and nothing can restore it. Does anyone have any idea what setting this could be or what cache or Mac file I would have to delete to see these previews again? Best regards, Hoppigaloppi
Hi @HoppiGaloppi, thanks for bringing this to our attention.
As far as I'm aware, there haven't been any changes to how shared links are affected or previewed in emails, so it's possible this might be a setting in Apple Mail, or a recent change there.
I'll leave this thread open for other users to contribute their suggestions.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
This phenomenon has been occurring for 6 months now, more or less, and then the next day it worked again. What kind of setting could it be that is influencing this thumbnail behavior? I was hoping that you would know more about it, as it directly affects the collaboration with Dropbox, and why it simply no longer works at all.
There isn't much we can troubleshoot on this matter, as it depends on how the preview appears in Apple Mail.
One possibility could be the type of file, or the file size, that could affect previews in another app.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!