After sharing a video, the receiver says it's freezing

[Stacey71]

i have sent a video but the receiver says it freezes, can anyone please help?

[Jay]

Hi @Stacey71, thanks for bringing this to our attention.

How did you share the file to this user, was it via a shared folder, or a shared link?

Do you experience the same issue when viewing the file?

This will help me to assist further!

[Stacey71]

Hi,

Thank you, It was via a shared link and then when i watched it back it kept freezing too.

[Jay]

Could you clarify what you mean by freeze, does the video simply stop working after a certain point?

If you download the video to your computer, does that version also freeze?