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Stacey71's avatar
Stacey71
Explorer | Level 3
2 years ago

After sharing a video, the receiver says it's freezing

i have sent a video but the receiver says it freezes, can anyone please help?

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Stacey71, thanks for bringing this to our attention.

     

    How did you share the file to this user, was it via a shared folder, or a shared link?

     

    Do you experience the same issue when viewing the file?

     

    This will help me to assist further!

    • Stacey71's avatar
      Stacey71
      Explorer | Level 3
      2 years ago

      Hi,

      Thank you, It was via a shared link and then when i watched it back it kept freezing too.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you clarify what you mean by freeze, does the video simply stop working after a certain point?

         

        If you download the video to your computer, does that version also freeze? 

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