A shared link sent by my friend gives a "that didn't work for some reason" error.

[ThuyHang]

When I click on the link sent by my friend, the screen appears like this while before I could still open the link normally. Please let me know what's wrong with my account and how to solve it, thank you.

[Nancy]

Hey @ThuyHang, and thanks for your post. 

Can you share a few more details on the shared link that gives this error?

Has your friend tested it on their end and it works fine? They’ll need to open the shared link while NOT being logged into their Dropbox account to make sure it works.

Is there any chance they’ve deleted the file it links to or the shared link itself? 

Finally, do you have any other shared links that you can double check to make sure this isn’t happening for all of them? 

Keep me posted for more info.

[ThuyHang]

- My friend tested it on their side and it works fine.
- I don't think there's any chance they deleted the file it linked to or the shared link itself.
- I don't have any other shared links that I can double check.

[Hannah]

Hey @ThuyHang, does it work if you open it from a different browser or a private browsing window?