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I can't upload files or folders when using Safari 13.1.2.

I can't upload files or folders when using Safari 13.1.2.

tom mulvanny
Explorer | Level 3

Safari 13.1.2 cant upload files or folders

 
16 Replies 16

Megan
Dropbox Staff

Hi there, @tom mulvanny, wishing you a great month ahead! 

 

Would you be able to share some additional info with me here? 

 

Do you get any specific errors when trying to upload your content to Dropbox, when using Safari? Do you get the same results when trying a different browser too? 

 

Let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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tom mulvanny
Explorer | Level 3

i will try a different browser and let you know , no issues uploaing to dropbox on my android phone

 

tom mulvanny
Explorer | Level 3

uploading OK on Firefox browser

Hannah
Dropbox Staff

Thanks for the update, @tom mulvanny.

 

Can you try clearing Safari's cache, to see if it helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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tom mulvanny
Explorer | Level 3
Cleared cache earlier today

Nancy
Dropbox Staff

@tom mulvanny, did you also check Safari for any pending updates that need to be installed? 

 

Other than that, I’d suggest that you restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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tom mulvanny
Explorer | Level 3
updates ok, will check your other suggestions,
Thanks

tom mulvanny
Explorer | Level 3

Screen Shot 2024-07-01 at 20.14.45.png

tom mulvanny
Explorer | Level 3

above is screenshot of occasional msg

Need more support?
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Top contributors to this post

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    tom mulvanny Explorer | Level 3
  • User avatar
    Nancy Dropbox Staff
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    Megan Dropbox Staff
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