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Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the same error. Already follow the steps from previous post in Dropbox Community, still no luck. Can please help......
Could you the advanced reinstallation steps again, and ensure that any Dropbox folder with the installation is empty first?
Jay
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The folder C:\Program Files (x86)\Dropbox is already empty before continuing with the installation of "Dropbox 194.4.6267 Offline Installer.x86" and try the 2nd time with "Dropbox 193.4.5594 Offline Installer.x86" - it still ends up the error message as previously shared.
Hey @arrysaa, sorry to jump in, just wanted a clarification.
Are you at this point after trying the advanced reinstall process Jay suggested, or after the previous steps you'd already followed?
Hannah
Community Moderator @ Dropbox
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I manage to uninstall Dropbox Desktop Client with the help of RevoUninstaller tool which previously I can't uninstall it. After that, I want to install back Dropbox Desktop Client trying with 2 different stable version - "Dropbox 194.4.6267 Offline Installer.x86" and "Dropbox 193.4.5594 Offline Installer.x86" and I always end up the same error message
I follow the info as mentioned in the error message - " ..... vcruntime140.dll was not found." in that specified folder and actually such file exists in that folder as shown in the snapshot below
I am clueless of what else to do ..... please help .....
What is the exact version of Windows 10 that you're running on your machine?
Is this a company-managed device, or your personal machine?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Am running Windows 10 Home Edition and it's my personal machine ....
Hello @arrysaa
Could you please try the following?
1. Download ProcessMonitor from the Microsoft website (SysInternals)
2. When ProcessMonitor starts, in the "Process Monitor Filter" window set the following filters:
3. Click "OK"
4. Press Ctrl+X on your keyboard to clear the logs
5. Start Dropbox
6. Take a screenshot of what the logs in ProcessMonitor show after trying to start Dropbox. Please make sure the "Result" column is visible in the screenshot.
7. Reply to this forum thread with the screenshot.
Performing the above steps should help us figure out why Dropbox is not able to locate that DLL on your computer.
Looking forward to your reply,
Andrew (DBoxTips)
Just install Dropbox Desktop Client Dropbox 194.4.6267 Offline Installer.x86 - the installation is complete but when I execute Dropbox.exe - the same error message still appears
So I can't monitor Dropbox.exe via ProcessMonitor tools as it doesn't get loaded - only DropboxCrashHandler.exe and DropboxUpdate.exe loaded.
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