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Forum Discussion
"Dropbox failed to uninstall" on Win10.
Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
Manually uninstall from the folder C:\Program Files (x86)\Dropbox\Client and there is a left over DLL - DropboxExt64.69.0.dll which I can't clean it - because it's hold by other unknown process
Nancy
Dropbox Staff
Dropbox StaffThanks for clarifying, arrysaa! Can you perhaps send a screenshot of the unknown process you mention?
Nancy, as requested - kindly find the attached screenshot
When the laptop starting up - error messages prompted
Folder Program Files (x86) > Dropbox > Client
Running Dropbox processes in Task Manager
Another Dropbox related task COM Surrogate
Trying to delete unused DLL DropboxExt64.69.0.dll showing the messages
Trying to uninstall - Dropbox failed to uninstall .... keep running
Another screen shot - trying to delete the unused dll - the file is being hold by Windows Explorer
Dropbox Support team,
Need your support to guide me how to uninstall Dropbox properly in my case - so that I can re-install it to ensure the folder synched.
Really appreciate for your great support to resolve this....
- Jay
Hi Jay,
I manage to uninstall Dropbox with the help of RevoUninstaller to remove
DropboxExt64.69.0.dll successfully then when I reinstall back Dropbox Desktop Client
"Dropbox 194.4.6267 Offline Installer.x86" as well "Dropbox 193.4.5594 Offline Installer.x86", it always ends up with the same error as shown below
The file "vcruntime140.dll' actually exists in C:\Program Files (x86)\Dropbox\Client\193.4.5594 folder
Kindly please help to resolve this Dropbox installation issues
