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Forum Discussion
"Dropbox failed to uninstall" on Win10.
Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
Nancy
Dropbox Staff
Dropbox StaffHi arrysaa! Hope you’re doing well.
Can you please clarify what steps you’ve followed exactly? Feel free to link the Community post you’ve checked, as well.
Was an advanced reinstall among the steps you’ve followed, too?
Let me know.
Manually uninstall from the folder C:\Program Files (x86)\Dropbox\Client and there is a left over DLL - DropboxExt64.69.0.dll which I can't clean it - because it's hold by other unknown process
- Nancy
Thanks for clarifying, arrysaa! Can you perhaps send a screenshot of the unknown process you mention?
Nancy, as requested - kindly find the attached screenshot
When the laptop starting up - error messages prompted
Folder Program Files (x86) > Dropbox > Client
Running Dropbox processes in Task Manager
Another Dropbox related task COM Surrogate
Trying to delete unused DLL DropboxExt64.69.0.dll showing the messages
Trying to uninstall - Dropbox failed to uninstall .... keep running
Another screen shot - trying to delete the unused dll - the file is being hold by Windows Explorer
Dropbox Support team,
Need your support to guide me how to uninstall Dropbox properly in my case - so that I can re-install it to ensure the folder synched.
Really appreciate for your great support to resolve this....
