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RobertPatton's avatar
RobertPatton
Explorer | Level 4
4 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
 

The following steps should help to resolve this behavior:

 

  1. Click on the Apple icon in the top left hand corner of your screen
  2. Select "System Preferences..."
  3. Then "Security & Privacy"
  4. Select the Privacy tab
  5. Select "Full Disk Access"
  6. Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
  7. Repeat these steps under 'Files and Folders' and 'Accessibility'
  8. Once you've completed this, please attempt to restart the Dropbox desktop app


If need be, a reboot of the Mac itself would also help. 

StellarCore47's avatar
StellarCore47
Explorer | Level 4
4 years ago

Hi Jay,

The Security & Privacy protocol worked for me. I rebooted and bingo -- all systems GO !m Dropbox immediately started and synched.

FYI-- Running macOS 12.1 Beta version (21C5021h)

Full Disk Access was already checked. Files & Folders was grayed out but indicated Dropbox checked and Full Disk Access.

Accessibility was not checked. I checked; rebooted and Voila! success.

I will continue to explore on my other Mac and my iPad Pro 5th Gen running iPadOS 15 beta

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