Version 378.1.2 running on Android 9. The app will not launch. Thoughts?

[andydbarker]

Hi
Version 378.1.2 running on Android 9, phone is an Honor Play COR-L29
The app will not launch... any ideas? Are others experiencing issues?

Andy

[Megan · Accepted solution]

Hi @andydbarker, let's jump right into this! 

It might sound trivial, but have you tried uninstalling the app temporarily? 

Once you do that, please re-start your phone, and then install it again. If you notice the same behavior then, please let me know. 

Thanks a bunch!

[andydbarker]

Thanks, I will give that a try, I'm abroad at the moment so I'll have to find a café with decent Wi-Fi to do it. I will let you know though.

Andy

[Megan]

Take your time, no need to worry @andydbarker!

Just give us a shout and let us know the results once you've tried it.

Take care!

[andydbarker]

Worked a charm, thanks for your time and suggestion.

Andy