The desktop app isn't compatible on Mac Sonoma 14.5?

[Kristian5]

Hi,

I upgraded to Sonoma 14.5 and then the icon disappeared from the upper list and it says "the system doesn't support Dropbox". I tried to download the App., but it doesn´t work. Strangely enough it worked with Sonoma 14.4 (!). 

Can you pls help?

Thanks!  

[galtieroussel36]

Hi Nancy, here's a screenshot of what's going on. Let me know if you need other information.

I do hope I will be able to reuse it on my new computer. Thank you again! 

Cristina

[Walter]

Thanks for the screenshot @galtieroussel36 - much appreciated.

May I ask if you've granted Dropbox full disk access as outlined here?

[galtieroussel36]

Hi Walter, yes, I have granted access to Dropbox in my security and confidetiality line. Any other ideas? It's still not working. Thanks for your help.

Cristina

[Walter]

Thanks for clarifying that for me, Cristina. 

Do you happen to be running any security software on your computer that might be causing issues, such as antivirus, firewalls or VPN/proxy settings perhaps?  

Also, if you're on the Basic plan, have you ensured that you're not hitting your device limit? 

[galtieroussel36]

Hi Walter, thanks for your swift reply. None of that on my Mac. And I have dissociated the other two computers, to make sure that it will work. It doesn't. It's frustrating, I have been using Dropbox these past years and it really changed the way I am working. If you have other ideas, I'd be happy to try them. 

Thanks again, 

Cristina

[Walter]

Thanks for the additional information, Cristina.

In that case, may we reach out via email to have a further look internally at this point? 

[galtieroussel36]

Thank you so much Walter. Sure, any solution would be great. Thanks again for your help. 

Cristina

[Walter]

Sure thing, Cristina. You've got