Apps and Installations
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Hi,
I upgraded to Sonoma 14.5 and then the icon disappeared from the upper list and it says "the system doesn't support Dropbox". I tried to download the App., but it doesn´t work. Strangely enough it worked with Sonoma 14.4 (!).
Can you pls help?
Thanks!
Hi,
Thanks for the swift reply. Actually now it told me that it was too many computers (>3). Maybe that was also the problem yesterday, but the error message was different.
So it seems to be explained and solved!
Best wishes,
Kristian
Hi @Kristian5, thanks for bringing this to our attention.
Could you attach a screenshot showing this error you mentioned?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
Thanks for the swift reply. Actually now it told me that it was too many computers (>3). Maybe that was also the problem yesterday, but the error message was different.
So it seems to be explained and solved!
Best wishes,
Kristian
No worries, glad to hear you were able to resolve the issue!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hello everyone,
I am trying to find a solution for my newly installed Sonoma 14.5 on my new M3 Macbook air. everything went smooth before when I was on Catalina, when I initiated my new Mac on Sonoma and tried to install Dropbox it's turning and turning to start and it never starts. I have the desktop app on two other computers. Can anyone help? I tried being patient at first, deleting and endlessly reinstalling the app to no avail. I'm sure there must be some bright ideas to get this going? Is it Apple? It's always appel. Thanks for any suggestion and help you can provide.
Cristina
Hey @galtieroussel36, thanks for posting here today!
Have you tried installing the app using our offline installer that can be found here?
If not, give it a go and let me know how it goes.
Waiting for your updates!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
thanks so much for your swift reply and for providing the link. I tried to download twice and still does not work, it just won't start. It's written Démarrer... and turning and turning !
Thanks for any other bright idea you might have, you guys are great !
Cristina
Hey @galtieroussel36, have you also tried the offline installer that can be found here?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan, thanks so much for your swift reply. I have downloaded and still not working. Any other helpful tips?
thanks for your help and time,
Cristina
Hi from me as well, Cristina! Do you mind sending over a screenshot of what you see exactly on your end? I’d like to have a visual and go from there.
Here’s how you can post it on the forum:
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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