The Dropbox window shows a smaller copy of the window superimposed upon it distorting the image

[DBM4]

Has anyone seen this issue, and if so, how did you fix it?

[Rich]

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@DBM4 wrote:

the Dropbox window shows a smaller copy of the window superimposed upon it distorting the image.

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Can you provide a screenshot? Be sure to mask any private information.

[DBM4]

So when I click on the icon in the tray the window looks fine:

But as soon as the cursor goes over the window it changes to this:

And some functions become inoperable.

[Walter]

Hey @DBM4 - thanks for the screenshots!

Have you tried rebooting your computer, quitting and relaunching the app, or even re-installing it, since you first noticed this?

[DBM4]

I have rebooted numerous times since this began, have quit and relaunched as well.  Before I uninstalled and reinstalled Dropbox I wanted to bring this problem to the community to see if there was a less invasive way to address this problem.

[Hannah]

Hey @DBM4, we would definitely suggest uninstalling the app, restarting the computer and then reinstalling it, since restarting the device didn't help.

Let us know how it goes!

[DBM4]

Could you provide a link to installation instructions?

[DBM4]

As I want to this correctly as your website says:

Delete my Dropbox

If you delete your account, your data will be gone forever.

[Rich]

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@DBM4 wrote:

Delete my Dropbox

If you delete your account, your data will be gone forever.

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That's if you delete your account. That has nothing to do with uninstalling the software.

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Could you provide a link to installation instructions?

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• https://help.dropbox.com/installs/uninstall-dropbox

Then just install from here.