The Dropbox app won't launch on my PC

[Bob4244]

Hello.  The Dropbox App on my Windows 10 PC isn't launching any more. I've used this Dropbox setup for years, have made no changes to my PC (Windows 10) or security (that I'm aware of), yet when I click on the Dropbox tray icon (or from the actual Program app location on the C drive) I get the normal "progress spin pop up" for 3 seconds, then nothing. I Rebooted the PC = nothing. I uninstalled the App using Revo Uninstaller, Restarted, Reloaded = works once, close, then attempt to open Dropbox again = same problem. I checked the Community posting, but no luck. I opened Task Manager to the Dropbox processes, opened "Details" and this is the screenshot. I don't know if this is meaningful information. Suggestions? Thanks.

[Megan]

Hey @SandraSim, I hope you're doing well!

Can you try an advanced re-install as mentioned here, and let me know how it goes? 

[FP-MKD]

No, that is not the solution on this PC or on any other!

Dropbox has just been reinstalled. The Dropbox folder has NOT been moved to another hard drive.

Why, when the problem has been known for a long time and the Internet is full of it, is DropBox itself - Dropbox is a file hosting service operated by the American company Dropbox, Inc., headquartered in San Francisco, California, U.S. - not solving it properly or programming it properly?

[FP-MKD]

I am not interested in getting a level (2), I want, not only for myself, the solution.
The developers of Dropbox should finally do their job. I'm pissed off that situation.
How are you going to get customers with these bugs?

[Hannah]

Hey @FP-MKD, sorry to see that you're having this issue.

I moved your posts to a similar thread in English.

Can you take a look at the info and try the troubleshooting steps provided, to see if they help?

[FP-MKD]

Dear Madame,

where is the info and why the programmer didn't solve the bug?

That is the only way to solve the bug for all other customers and no other way.

If this isn't solved, no paying client! You get paid for this time "non-Service- job", but your customer have not the time nor they are willing to spend their time, for think´gs your programmer has to fix the bug.

Thank you FP-MKD,

FP-MKD,

[Hannah]

Hi again, @FP-MKD.

There are several things that could be causing this issue for you, not necessarily a bug.

Please open the thread we're chatting on and you'll see other replies from other users and some troubleshooting steps from our team, which might be helpful to you.

[FP-MKD]

Madame, obviously you are not understand what I am writing. The internet is full of all these bugs from Dropbox. This ha to be fixed from the developer and programmer, No one else has to do any troubleshooting and I will not either.

Thanks , the are several alternatives to the buggy software Dropbox, f.e.

Top Dropbox Business Alternatives, Google Drive, OneDrive for Business Box, FileCloud,Tresorit, ShareFile., Egnyte Platform, Zoho WorkDrive,ect.

[aptdhunter]

Hi All, I'm having exactly the same problem. I have installed, uninstalled, reinstalled the app a number of times. However, I still can not get it to open. The revolving circle appears, and then nothing. Really frustrating. I have a brand new Windows Surface laptop. 

[Hannah]

Hey @aptdhunter, sorry to hear that.

Do you happen to have any security programs, like an antivirus, VPN, firewall, etc. that could be blocking Dropbox from running?

If so, try to disable them temporarily, to see if it helps.

[JRH88]

I had this problem - and discovered in the StartUp tab (Ctrl-Alt-Delete, Task Manager) that Dropbox on startup had been disabled.  Enabled that and all is good!