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justmeinNJ's avatar
justmeinNJ
Helpful | Level 6
3 years ago

Request regarding MacOS X 10.10 (Yosemite) & 10.11 (El Capitan)

I just received a notice that dropbox will cease support for OS 10.10 and 10.11.   The notice, giving it the most leeway i can, indicated that i should consider upgrading my OS or use a web brows...
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  • Walter's avatar
    Walter
    3 years ago

    Hi justmeinNJ & Chern  - thanks for dropping by our Community to share your feedback on this.

     

    As you probably know, as of October 17th 2022, the Dropbox desktop app will no longer work on any Mac device running OS X 10.11 or older.

     

    If you do not wish to or cannot update your operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website. However, on October 17th, 2022, devices running Mac OS X 10.11 or older will no longer be able to log in and access content through the Dropbox desktop app.

     

    Kindly note that we regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements and these are not always compatible with older systems.

     

    Apple stopped providing security updates to OS X 10.10 and OS X 10.11 in 2017 and 2018 respectively.

     

    We are ending our support of the Dropbox desktop app for these operating systems to keep our product offerings in-line. 

     

    Let me know if you have anything else to add or ask. 

Chern 's avatar
Chern
Helpful | Level 6
Ok. You've made your stand, gave a standard response, and I will make mine.

My standard response will be to leave Dropbox.

Thank you for the decade of good service. Obviously wasn't a good enough customer for you to consider retaining.
rpowerstx's avatar
rpowerstx
New member | Level 2
3 years ago

Legacy systems are hard to support. Move on.

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