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NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

eli104
Explorer | Level 4

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine). 

  • I tried reinstalling the app, but an error message said I was not connected to the Internet (NOT true).
  • I tried deleting the app and doing an Advanced Reinstall, but I received a similar error message after it failed:

eli104_0-1712591513708.png

NOTE: I AM online, I have access to the Web version, and I also have access to Dropbox on my Mac (Intel Mac, so the same hardware uses either Mac or Windows OS).

 

This seems to be an issue with Windows versions, perhaps a recent update? I CANNOT re-install the app, and that's very bad! 

10 Replies 10

Megan
Dropbox Staff

Hi @eli104, I just sent you an email! 

 

I'll be happy to see you there. Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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