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eli104's avatar
eli104
Explorer | Level 4
8 months ago

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine).  I tried reinstalling the app, but an error message ...
Desktop
desktop app
Error Messages
Install
Installing
Windows OS
eli104's avatar
eli104
Explorer | Level 4

I have no issues connecting through the internet, using Google Chrome for Windows. And again, no problem using MacOS with the app installed.

The issue is ONLY that I could not connect using the Windows app, have now uninstalled it, and cannot re-install the Windows app. (Though I have not booted the Windows OS today... but had rebooted multiple times yesterday to no avail.)

I would be happy to connect by email or otherwise to get this fixed! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi eli104, I just sent you an email! 

 

I'll be happy to see you there. Thanks! 

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