My app on Windows has been stuck on 'indexing' for 2 days.

[kevinjones]

I have a fresh install of Windows 11 onto which I've installed Dropbox. It's a fresh install on this machine so there are on local files. It's been stuck on 'indexing' for 2 days. I've tried restarting the machine, I've tried uninstalling, deleting all the registry keys and files I can find and re-installing and it's still stuck.

I am doing a selective sync (of only one folder), I've tried turning that off, ie selecting no files to sync, and that still doesn't work.

The message on the status bar is literally 'Indexing...' with no file count, nothing in the sync history window, nothing in the activity window.

I have no notifications 

It looks like the version is 200.4.7134

[Mark]

Hi @kevinjones 

Sounds like the database is corrupt. Can you try an advanced reinstall?

[kevinjones]

I read that page (for the advanced install) which I think says to delete all the keys in the registry and and the files in %LOCALAPPDATA% etc. which, as I said in the original post, I had done. The 'corrupt' database, where would that be stored on the file system?  

[Mark]

Within that folder (LocalAppData)

[kevinjones]

I've just gone through the process again, uninstalled, deleted everything I could find (including the Dropbox data in AppData/Local/Dropbox and reinstalled. It's still stuck indexing (and there's nothing to index is there?)

[Megan]

Hey there, @kevinjones, let's jump right into this!

Have you tried fixing your hardlinks and permissions as outlined here? And if so, does syncing get stuck as before? 

Can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

Let me know what you find!

[kevinjones]

Thanks for the reply,

There are no sync issues.

I've just fixed both hard link and permission issues and it's still indexing

[Megan]

Hi @kevinjones, thanks for giving it a go! 

May I ask if you have any security programs like antivirus or firewall running on your computer?

If so, can you temporarily disable them to see if things improve at all?

[kevinjones]

I've turned off the anti-virus and the firewall (a while ago)

[Megan]

Would you mind sending me a screenshot of the indexing status, in order for me to also have a visual of this @kevinjones? 

Also, have you tried uninstalling the app, and installing through here, using or offline installer?