Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Dropbox has stopped working on my Windows 11 PC and as I have gone back to Basic I cannot of course speak to anyone to resolve this other than this community. I am prompted to send an error report to Dropbaox support but cannot find anyone to send it to which is a little frustrating, any clues for me out there please?
Hey @durham1, can you also try an advanced re-install using these steps?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Have you checked what the text file says?
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
bn.BUILD_KEY: Dropbox bn.VERSION: 200.4.7134 bn.constants.WINDOWS_SHELL_EXT_VERSION: 72 bn.is_frozen: True machine_id: 0a864505-4310-478a-aa55-b4d88c60d967 pid: 15740 cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.639.1' real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.639.1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Durham\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Durham\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\Users\\Durham\\Dropbox' real_path='C:\\Users\\Durham\\Dropbox' mode=0o40555 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\200.4.7134\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\200.4.7134\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\Durham\AppData\Local\Temp TEMP: C:\Users\Durham\AppData\Local\Temp tempdir: 'C:\\Users\\Durham\\AppData\\Local\\Temp' real_path='C:\\Users\\Durham\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 8230, in main_startup File "desktop/dropbox/client/main.py", line 2866, in initialize File "desktop/dropbox/client/main.py", line 1740, in save_or_restore_installer_tag File "desktop/dropbox/client/configuration/context_aware_config_dict.py", line 43, in __setitem__ File "desktop/dropbox/gui.py", line 131, in _trace_warn_if_called_on_main_thread File "desktop/dropbox/client/config.py", line 325, in __setitem__ File "desktop/dropbox/client/config.py", line 107, in __setitem__ File "desktop/dropbox/sqlite3_helpers.py", line 339, in execute File "desktop/dropbox/sqlite3_helpers.py", line 280, in _raise_better_operational_exception File "desktop/pip/six/six-cpython-38/lib\six.py", line 696, in reraise File "desktop/dropbox/sqlite3_helpers.py", line 310, in execute sqlite3.OperationalError: attempt to write a readonly database
Hey @durham1, I'd be happy to help!
Would you mind trying these steps mentioned in a previous thread, in order to hopefully resolve this?
If the above steps don’t resolve your issue, let me know and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Same result I'm afraid after commands entered as instructed
Hey @durham1, can you also try an advanced re-install using these steps?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
That fixed it thank you!
Amazing news @durham1!
If you need something else, please give me a shout! 😎
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!