Installed Dropbox on a new laptop but my files won't sync

[Eastgary]

I have used dropbox for more than 10 years without any problems. When I first started, I went to the dropbox website, created a password, and off I went. I do not pay for dropbox. Now I tried to install dropbox on a new laptop. I can find the program and all the folders in Documents but I don't see the dropbox icon anywhere on the laptop. Also, there is no synchronization with my other computers; whatever I save on the laptop won't show up in dropbox on the other computers.

What did I do wrong with the installation?

Thank you,

Eastgary

[Mark]

Is Dropbox installed and running now?

www.dropbox.com/downloading

[Eastgary]

No, as I said, it does not synchronize. Whatever I do on the laptop is not on my other computer where I do most of the work.

Eastgary

[Hannah]

Sorry to see you're having issues with the Dropbox application, @Eastgary.

Can you actually see your Dropbox folder? Does it contain all your files and do they have any sync icons on them?

If you don't see the Dropbox icon, can you reinstall the app, to see if that helps?

[Eastgary]

Hi Hannah,

No, there is no dropbox  icon, and I don't know what a sync icon is.

I may have made a mistake when I installed it. When I first started with dropbox around 2010, there were no plans; as I said in my post, website, password, and there go went. I never paid anything and therefore I assume that I have a personal plan. Maybe I didn't pay attention as to what plan I was trying to download but I'll try again.

Thanks,

Eastgary

[Jay]

Hi @Eastgary, were you able to install the Dropbox desktop application, sign into your account in the app, and have your files sync successfully?