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Eastgary's avatar
Eastgary
New member | Level 2
3 months ago

Installed Dropbox on a new laptop but my files won't sync

I have used dropbox for more than 10 years without any problems. When I first started, I went to the dropbox website, created a password, and off I went. I do not pay for dropbox. Now I tried to inst...
Desktop
desktop app
Install
Installing
Setting up the apps
Syncing
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Sorry to see you're having issues with the Dropbox application, Eastgary.

 

Can you actually see your Dropbox folder? Does it contain all your files and do they have any sync icons on them?

 

If you don't see the Dropbox icon, can you reinstall the app, to see if that helps?

  • Eastgary's avatar
    Eastgary
    New member | Level 2
    3 months ago

    Hi Hannah,

    No, there is no dropbox  icon, and I don't know what a sync icon is.

    I may have made a mistake when I installed it. When I first started with dropbox around 2010, there were no plans; as I said in my post, website, password, and there go went. I never paid anything and therefore I assume that I have a personal plan. Maybe I didn't pay attention as to what plan I was trying to download but I'll try again.

    Thanks,

    Eastgary

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi Eastgary, were you able to install the Dropbox desktop application, sign into your account in the app, and have your files sync successfully?

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