Installation Failed Error Code 1073741795

[The TechJedi]

I keep getting the same error over and over again.

I have tried every suggested resolution and nothing has worked. Anyone?

[Kyle mcGill]

Hi Hannah, that is one of the details exacerbating the issue. I can never get past step 2 as every uninstall attempt is met with this every time: 

 I cannot uninstall the app to begin with in order to perform a re-install.

[Hannah]

Thanks for the nudge here, @Kyle mcGill.

If you're not able to uninstall Dropbox, please follow these steps:

1. Open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager".
2. Click "Processes", to see if there are any processes associated with Dropbox, that might be preventing it from being uninstalled. (You may need to click "Show processes from all users" to check all processes)
3. If you see any Dropbox processes, click on the line that references the process to select it and click on "End Process"

Once this is done, try to uninstall once again, to see if it works.

[Kyle mcGill]

Hmm, the only process I see in the list from Dropbox is when I attempt an uninstall:

Clicking "end process/task" gets me this:

 

Launching the troublshooter retries the uninstall only to get the same result- an uninstall failure.

[Nancy]

Hey @Kyle mcGill, hope you don’t mind if I jump in. 

Since the same issue persists, I can open a ticket for you and send it over to your Community email address. 

Let me know if that’s alright. 

[Kyle mcGill]

Sure Nancy, thank you.
I'll keep an eye out for it.

[Nancy]

I just opened a ticket for you! 

When you’ve got some time, please reply back to me, and we’ll further check this.

Cheers.

[mtesta]

Is there ANY update on the original purpose of this thread??? This is absolutely ridiculous. I'm about to just wipe my whole system and start all over again. How does a program that is working perfectly just stop after an update. And why doesn't it happen on my laptop or other devices. Please get us an answer to this ASAP.

[AppoCaly]

Any update on this?

Can you at least extend the support of old versions? 120.x worked perfectly fine for all of us. Unfortunately, it would not sync anymore...

[mtesta]

Is someone actually working on this??? It’s been weeks with zero answers.  How can that possibly be???

[yho123456]

Indeed, first line support and requesting us to open and report tickets in detail went well, using dropbox-snapshot, which did install flawlessly, also worked well. Paying my dropbox subscription also went perfectly. Getting any second (line?) response to the reported issue takes at least a month (if any?). Please Dropbox, I built my private and work environment around cloud accessibility and paid for this. Is there any idea where this error can originate from so that I can resolve it myself? Installers of any other type of software, including dropbox snapshot, work perfectly. Please, even if you do not aim to further fix this, update us so we can cancel our subscription and move on with an alternative, because this affects in particular my professional life seriously.

@Nancy  @Megan   @Emmet (this issue has not been resolved actually)   @Jay    @Hannah