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Installation Failed Error Code 1073741795

Installation Failed Error Code 1073741795

The TechJedi
Helpful | Level 5
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I keep getting the same error over and over again.

I have tried every suggested resolution and nothing has worked. Anyone?

TheTechJedi_0-1639185416440.png

 

 

1 Accepted Solution

Accepted Solutions

Emmet
Community Manager
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Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here

View solution in original post

150 Replies 150

demaq89
New member | Level 2
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I am trying to install dropbox in my PC but I keep getting the following error

demaq89_0-1634809876017.png

I have tried installing previous versions (both with online and offline installation) but I am still getting the same error.

The specs of my PC are as follows:

demaq89_1-1634809950918.png

Megan
Dropbox Staff
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Hi @demaq89, wishing you a happy Thursday! 

Have you tried these steps in order to perform an advanced re-install on your device? 

What was the result? 

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Megan
Dropbox Staff
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Hi @The TechJedi, how are you doing today? 

Let me ask: have you followed the steps provided in order to perform an advanced re-install on your device? 

How did it go?

Let me know more.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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The TechJedi
Helpful | Level 5
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Hi Megan,

 

Thanks for your response. Yes, I have tried the advance re-install, many times. I have tried many suggestions from the community with the same result. Same message as my first screen shot.

Megan
Dropbox Staff
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Thanks for clarifying, @The TechJedi

What is the OS on the device you're trying to install the app on? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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The TechJedi
Helpful | Level 5
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Windows 10

Megan
Dropbox Staff
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I just sent you an email, @The TechJedi

Please reply back to me as soon as possible, and we'll continue working on this. 

Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Kyle mcGill
Explorer | Level 4
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I've been on the same journey as @Searson from a thread elsewhere in the community chat. I've been experiencing the exact error code:

Capture.PNG

 

To bypass a lot of the troubleshooting, I've already tried these fixes to no avail:

  • I meet the minimum system reqs to run Dropbox
  • I have a secure internet connection
  • Antivirus (Bitdefender), firewall, and VPN disabled/turned off
  • Firewall manually configured to work with dropbox
  • Creating another user profile on computer then installing
  • Tried to install app using typical installer (DropboxInstaller.exe)
  • Tried to install app using Offline Installer (134.4.4115)
  • Tried to install app using Offline Installer (140.4.1951)
  • Clicking on the hyperlink for advanced re-install - takes me to this inane help page:
    Dropbox installer failed to start | Dropbox Help

Frankly, I've given up all hope. I'm past frustration or even anger, rather, I find myself impressed. Impressed that such an impenetrable issue persists and none of the internet witches and wizards can solve this conundrum of digital arcana.

Hannah
Dropbox Staff
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Hey @Kyle mcGill, thanks for joining our Community and sorry to see you're having trouble with our desktop app.

So, if I understand correctly, you never managed to perform the advanced reinstall, right?

Can you try following the steps in this article to see if it helps?

Keep me posted.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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