cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We've been busy working on some major updates to the Community, so check out what's changing, what’s staying the same and what you can expect from the Dropbox Community right here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Moving to a new drive instructions don't match screen

Moving to a new drive instructions don't match screen

Fayanora
Explorer | Level 4
Go to solution

I'm on a Windows 10 machine, trying to change Dropbox over to the D drive since C is getting full. But none of the tutorials or official instructions match my screen. When I go to the taskbar and click on Dropbox, what I get is completely useless to me, does not contain any of the things the instructions say to look for. I would show you a screenshot of what I get, but this bloody accursed thing doesn't give me that option even though the icon for it is RIGHT THERE.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @Fayanora, it looks like the Dropbox desktop application is appearing higher than it should be. Your screen resolution is also rather small, so you can't see the options at the top of the app itself, where you can access the preferences. 

 

Have you enabled any Windows settings to increase the font size or DPI?

 

As a workaround you can Ctrl-Click the Dropbox system tray icon to reach the various options in the app, including the preferences.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

9 Replies 9

Rich
Super User II
Go to solution

@Fayanora wrote:

When I go to the taskbar and click on Dropbox, what I get is completely useless to me, does not contain any of the things the instructions say to look for.


If you can't provide a screenshot then you'll need to describe what you're seeing so we'll know how to help you.

Fayanora
Explorer | Level 4
Go to solution

It's nothing but a list of my most recently updated files and an "upgrade" button. That's it.

Hannah
Dropbox Staff
Go to solution

Hey @Fayanora, thanks for reaching out to us today!

 

Can you please confirm that you're clicking on the Dropbox icon in your system tray?

 

If so, you should be able to find the preferences, by clicking on your initials or profile pic.

 

If you don't see that, please do send us a screenshot of what you see.

 

Thanks.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Fayanora
Explorer | Level 4
Go to solution

Yes I bloody well clicked on the bloody system tray icon! I've been using computers for at least 20 years now, I know what the bloody system tray is!!! I click on the icon in it and all it dram well shows me is a list of recently updated files, an "upgrade" button, and not a single frickin thing else! If y'all would let me post a screenshot, I would PROVE it to you by uploading it, but you don't.

Walter
Dropbox Staff
Go to solution

Hey @Fayanora, sorry to jump in, but you should be able to attach a screenshot in your response through the photo icon within your reply's box.

 

Let us know if you're not seeing this icon on your end. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Fayanora
Explorer | Level 4
Go to solution

The photo icon appears but clicking on it was doing nothing, and I wasn't able to click on ANY of the buttons up there. Until, of course, just now. Maybe restarting my computer fixed that particular issue. But it wasn't working all the other times I tried it. Anyway here's what I get when I click on the Dropbox icon in the system tray: thisiswhatiget.png

Jay
Dropbox Staff
Go to solution

Hi @Fayanora, it looks like the Dropbox desktop application is appearing higher than it should be. Your screen resolution is also rather small, so you can't see the options at the top of the app itself, where you can access the preferences. 

 

Have you enabled any Windows settings to increase the font size or DPI?

 

As a workaround you can Ctrl-Click the Dropbox system tray icon to reach the various options in the app, including the preferences.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Fayanora
Explorer | Level 4
Go to solution

I may have, I dunno. How do I find out? (Windows 10)

Hannah
Dropbox Staff
Go to solution

Hey @Fayanora, does this help?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Fayanora Explorer | Level 4
  • User avatar
    Jay Dropbox Staff
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?